Homeward Residential - They like to ignore emails and phone calls
I have been trying to get a response from them on my loan status for 3 days. They ignore my emails and, of course, the loan officer is never available. Supposedly, the phone reps Don't have access. The first impression is not good. I have been promised callbacks 2x and get nothing. Not a good experience.
I applied for a refi. in order to get a lower rate. Got preapproval, paid for appraisal, submitted all of the usual documents and was told that everything was fine. However, after waiting weeks or so, loan was denied. Reason given: "property isn't refinancable". Do not...Read more
Inquired about refinancing my home to consolidate debts. They pulled my credit and the agent sent me a spreadsheet of what i would save, unfortunately it was too good to be true. Week after week i was asked to send documents, which i did. And time after time, my loan...Read more
This company is horrible! Got a letter from them asking to refinance my home. Started the process in June. Poor/Non-communication. Never-ending requests for new (and often times silly) information/material. It's been over three months and I don't even have an...Read more
I received an invitation in the mail reference refinancing my mortgage several months ago. I eventually applied after thinking about it since I could use some cash out in order to do some repairs on my property even though I had read some less than positive reviews. I...Read more
Homeward Residentual payed property taxes before I had a chance, setting up an escrow in Feb.2012 without prior notification. I paid $3116.52 into the escrow as of Feb 2013. They payed out $2556.18 yet only show an escrow balance of $40.92 and can't or wont tell me...Read more
Our loan was transferred to them from Chase, right at the end of our approved loan modification. They did not communicate with us, sent us paperwork, claimed that the paperwork never arrived, etc. My person assigned to my account never returned my calls, I left message...Read more
I just got my first mortgage bill. I registered to pay online, but then couldn't sign in with the username and password I just made. I was then immediately got locked out of the account. I tried to call and make a payment but there is a $10 fee to do so. I tried to...Read more
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